Return & Refund Policy

Refund & Return Policy — AMAX

At AMAX, we aim to deliver high-quality anime T-shirts that meet your expectations. Since apparel products require careful handling, our return policy is designed to balance customer satisfaction with product integrity.

Eligibility for Returns
Returns are accepted only under the following conditions:

• Product received is damaged
• Wrong product delivered
• Manufacturing defect
• Printing defect

Customers must report the issue within 48 hours of delivery.

Return Request Process
To initiate a return:

1. Contact us through the website.
2. Provide your order number.
3. Share clear photos of the issue.
4. Wait for return approval before sending the item.

Returns sent without approval may not be accepted.

Return Conditions
Returned products must be:

• Unused
• Unwashed
• In original condition
• With original packaging intact

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Situations
Returns will not be accepted for:

• Incorrect size selected by customer
• Minor color differences due to screen settings
• Change of mind after purchase
• Discounted or clearance products

Please review size charts carefully before placing an order.

Refund Process
After receiving and inspecting the returned product, we will notify you about approval or rejection.

Approved refunds will be processed within 5–7 business days to the original payment method.

Bank or payment gateway processing time may vary.

Replacement Policy
If stock is available, we may offer a replacement instead of a refund.

Shipping Costs
If the error is from AMAX (damaged, defective, or incorrect product), return shipping costs will be covered by us. Otherwise, shipping costs are non-refundable.

Policy Changes
AMAX reserves the right to modify this policy at any time without prior notice.