Order Processing
Once your order is placed, AMAX will begin processing it for fulfilment. Processing time is separate from transit time and may vary depending on product availability, order volume, and verification requirements.
Your order confirmation does not necessarily mean that your parcel has been dispatched. We'll provide dispatch information when your order is shipped.
Where We Ship
Available shipping destinations will be shown during checkout or confirmed by AMAX. Delivery availability may vary by location.
If your address isn't available at checkout, please contact us before placing your order so we can confirm whether delivery is possible.
Estimated Delivery Times
Delivery estimates depend on the destination, fulfilment location, courier service, and local conditions. Any timelines shown at checkout or in your dispatch confirmation should be treated as estimates unless explicitly stated otherwise.
| DESTINATION | ESTIMATED DELIVERY |
|---|---|
| Domestic orders | To be confirmed |
| International orders | To be confirmed |
These estimates must be updated with AMAX's actual fulfilment arrangements before publication.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Charges may vary by destination, parcel size, delivery service, and order value.
If free shipping or a promotional shipping offer is available, its eligibility and conditions will be shown with the offer.
Order Tracking
When tracking is available, AMAX or its delivery partner will provide tracking information after dispatch. Tracking updates may take some time to appear after a parcel is handed over.
If your tracking link isn't updating or you need help locating your parcel, contact our support team with your order number.
Shipping Address & Delivery
Please check that your shipping address, postal code, phone number, and other delivery details are accurate before placing your order.
If you need to correct an address, contact AMAX as soon as possible. We cannot guarantee changes after an order has entered processing or been dispatched.
Delivery attempts, proof of delivery, collection points, and redelivery options depend on the courier's procedures.
Delays & Delivery Exceptions
Deliveries may be affected by weather, public holidays, high order volumes, courier disruptions, incorrect addresses, customs processing, or circumstances beyond our control.
If we become aware of a significant issue affecting your order, we'll provide an update where reasonably possible. If a parcel is delayed, check its tracking status and contact us for help.
Lost, Missing or Damaged Orders
If your order appears lost, is marked delivered but hasn't arrived, or arrives damaged, contact AMAX with your order number and a description of the issue. Photos of damaged packaging or products can help us investigate.
We'll review the situation and explain the next steps in accordance with our applicable shipping, returns, and refund policies and consumer protection obligations.
Contact Shipping Support
Need an update on your delivery or have a shipping question? Our team can help you find the right next step.
Include your order number so we can help more efficiently.