Introduction
Welcome to AMAX. We respect your privacy and are committed to handling your personal information responsibly when you visit our website, browse our products, or place an order.
This Privacy Policy explains what information we may collect, why we use it, and the choices available to you. It should be read alongside our Terms & Conditions and other applicable store policies.
Information We Collect
Depending on how you use our store, information may include:
- Contact details: name, email address, phone number, and billing or shipping address.
- Order information: products purchased, order history, delivery details, and customer service requests.
- Account information: login credentials and profile details if you create an account.
- Technical information: IP address, browser type, device information, and website usage data where collected by our systems or enabled services.
- Communications: information you provide when contacting us, submitting a form, or requesting support.
How We Use Your Information
We may use relevant information to:
- Process orders, payments, shipping, returns, and refunds.
- Create and manage customer accounts.
- Respond to enquiries and provide customer support.
- Maintain, secure, and improve our website and services.
- Detect fraud, prevent misuse, and meet legal obligations.
- Send promotional communications where permitted and, when required, with your consent.
Sharing Your Information
We do not sell your personal information as part of our ordinary store operations. We may share necessary information with service providers that help us operate the store, such as:
- Payment processors and fraud-prevention services.
- Shipping, courier, and fulfilment providers.
- Website hosting, security, and technical support providers.
- Analytics or marketing services, if enabled.
- Authorities or other parties when required by applicable law.
These parties may process information under their own terms and privacy practices. We encourage you to review the relevant policies of third-party services you use.
Data Security
We use reasonable safeguards intended to protect personal information from unauthorised access, loss, misuse, or alteration. However, no online transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, withdraw consent where processing relies on consent, or object to certain processing.
To make a privacy request, contact us using the details below. We may need to verify your identity before responding. Some information may need to be retained where required by law or for legitimate business purposes.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining records, and meeting legal or accounting requirements.
Children's Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information improperly, please contact us so we can review the request.
Changes to This Policy
We may update this Privacy Policy as our store, services, or legal obligations change. Any revised version will be published on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact the AMAX team.