Returns & Refunds Policy
At AMAX, we want you to be happy with your purchase. If there's a problem with your order, contact our support team so we can review the situation and explain the available options.
Return eligibility, time limits, refund methods, and any applicable conditions will follow the final AMAX policy and applicable consumer protection requirements.
The return window and product eligibility rules must be confirmed by AMAX before this policy is published as final.
Which Items Can Be Returned?
Return eligibility depends on the condition of the product, the reason for the return, and the applicable store policy. Please contact us before sending any item back.
- Keep the item and its packaging until your request is reviewed.
- Provide proof of purchase or your order number.
- Describe the issue clearly and include photos when relevant.
- Wait for return instructions before dispatching an item.
Any exclusions, condition requirements, or hygiene-related restrictions must be stated in the final approved policy and applied consistently with applicable law.
How to Request a Return
Contact AMAX
Visit our Contact page and provide your order number, the item you purchased, and the reason for your request.
Wait for Review
Our team will review the details and let you know whether further information or photos are needed.
Follow the Instructions
If a return is approved, follow the return address, packaging, and shipping instructions provided by AMAX.
Damaged, Defective or Incorrect Items
If your order arrives damaged, appears defective, or contains the wrong item, contact us as soon as reasonably possible. Include your order number and clear photos of the item and packaging where possible.
We'll assess the issue and explain the available resolution, which may include a replacement, repair, refund, or another appropriate remedy under the applicable policy and law.
Refunds & Processing Times
Once a refund is approved, we'll explain the amount, the refund method, and any next steps. Where possible, refunds will be returned through the original payment method, subject to payment-provider capabilities and applicable requirements.
The time it takes for funds to appear in your account may vary by payment provider, bank, and payment method. Any specific processing timeline will be communicated after AMAX confirms its refund procedures.
The actual approval and processing timelines must be added after the client confirms the store's refund workflow.
Exchanges & Size Changes
If you need a different size or product, contact us to check whether an exchange is available. Exchanges may depend on stock availability, product condition, and the approved return policy.
If an exchange cannot be arranged, our team will explain any other options available under the applicable policy.
Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the final AMAX policy. Please wait for instructions before shipping an item back.
If an item is damaged, defective, or incorrect, contact us first so we can explain the applicable process and any arrangements available.
Order Cancellations
If you want to cancel an order, contact AMAX as quickly as possible and provide your order number. Whether cancellation is possible may depend on whether processing or dispatch has already started.
If an order cannot be cancelled, our team will explain any available options under the returns policy and applicable law.
Contact Our Support Team
Not sure whether your order qualifies for a return or refund? Reach out with your order number and we'll help you understand the next steps.
Include your order number and a brief explanation of the issue.